Shipping Policy

Thank you for visiting and shopping at xoxtoys.com  the following are the terms and conditions that constitute our Shipping Policy.

Order cut-off time : 11 P.M.

Currently we ship within the United States.

Shipping Cost:

• $11.99 Standard Shipping (7 – 10 days)
• $18.99 Express Shipping (2 – 3 days)
• Free Standard Shipping on all orders of $59 and up

While we use reasonable efforts to satisfy the shipping and delivery dates provided above, we shall not be liable for any delays in shipments.

Order changes

Once your order has been confirmed, it can't be modified or cancelled. If you'd wish to return a product, you've to start out the returns procedure once you've received the item.

Item not received

If you've successfully placed an order and haven't received it yet while the tracking status shows it's delivered, please contact the carrier to locate your parcel as we don't have control once it has shipped. If you are still unable to locate your parcel please write us at info@xoxtoys.com and we will do our best to remedy the matter for you.  

Sometimes tracking information won't be available.

This can be related to technical issues because of which the tracking information isn't updated on the app. In such cases, if you're still unable to locate your item, contact us at info@xoxtoys.com and we'll assist you to resolve the issues at our earliest.

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Damages

xoxtoys.com is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

Contact Us:

Phone: +1-236-818-1353
E-mail: info@xoxtoys.com